Who is Explore Hardware?
We started Explore Hardware with a clear vision, to provide beautifully designed and best in class products that are sure to enhance any space. From stunning door handles to gorgeous cabinet knobs, all the way to our extensive selection of accessories, we truly have something for any room in your home or office.
For almost 20 years, we have been providing door hardware and accessories to the hospitality industry, luxury homes and large-scale residential projects. We thought it was time to offer our products directly to our customers. We understand that every project, no matter the size, is special, and our new e-commerce division is here to make sure you get access to the finest products.
We initially spent over 18 months designing and then re-designing our products to make sure that they are easy to install, yet look as luxurious as if you had the world's greatest designer and contactor in your home with you.
Founded in Montreal in early 2020, Explore Hardware was created and backed by the minds of a team with almost 20 years of manufacturing and design experience within the industry. We create gorgeous, high-end products that elevate any space.
Our vision now is to expand and provide all the hardware and home decor elements you can imagine. We aim to leverage the overall excellence of our products to bring additional credibility to our brand.
Explore Hardware has a stellar team that designs, manufactures and markets every product that you see on our website, and our partner sites. We are proud to be a Canadian company with our offices and warehouses located in Canada and shipping our products worldwide.
Where do you ship to?
We currently ship all across North America!
How long does it take before my order ships?
We try to keep all our products in stock at all times! If the product is in stock, then we will ship within 3-5 business days( sometimes faster!) If the product is out of stock, then we will email you within 1-2 days to advise you of the back ordered date.
Is it hard to install your products?
No! we specifically designed Explore Hardware products that even a first timer can install our products extremely easily! All you need is a Phillips head screw driver and you are now an expert! If you have questions about installation, feel free to reach out to our team of experts any time at email@example.com
How do I know if your products will fit on my doors?
All our products are manufactured to standard North American specifications to fit on 99% of doors. We offer both 2 3/8” or 2 3/4” backset for standard prebored 2 1/8” holes. If you any questions or concerns our highly qualified team will be more then glad to help!
How do I care for my products?
We strongly recommend a quick wipe down of any of our products on a monthly basis with a slightly damp towel. This will make sure it removes finger prints, dust, salt and anything else in your environment. If the product is located outside near the ocean, we recommend bi weekly wipe downs to remove all the salt on the product. NEVER use harsh chemicals or else it will ruin the finish in the long run. For more tips you can check out our blog here!
How do I know the products that I am buying are quality products?
That’s a very good question! For those who have never bought hardware before, everything may look the same. Did you know you can buy a door handle for $20 and you can even spend $1,000! This is no different then clothing or car purchases. We feel so strongly that you will love our quality, designs and ease of install, we have a 30-day money back guarantee! We know that once you touch our products, you will feel the weight and the quality of each item.
Is my credit card information secure?
Yes! We use an encryption service to process your payment. Your credit card information is hidden from us and we do not store your credit card information. We use Shopify Payments secure encryption service to process all payments.
Can I track my package?
We will send a shipping confirmation email once your product is on its way and it will include a tracking link to track your package.
What is your Money-Back guarantee?
Did you have a change of heart and wish to return your products? Your purchase is backed by our money-back guarantee!* Click here for more info.
What is your return & exchange policy?
You can click here to see our Return & Exchange Policy.
What method of payment do you accept?
We currently accept all of the main credit cards - Visa, MasterCard, and Amex. We also accept PayPal and Sezzle! You may finance your payments interest free over 4 payments.
Do you have a wholesale program?
Explore Hardware is always looking for great distributor partnerships with people like yourself! Please contact us at firstname.lastname@example.org and one of our specialists will be in touch with you.
Do you provide special pricing for designers/ architects/ contractors/ developers?
Yes! Of course, we do! Feel free to reach out to email@example.com and one of our specialists will be more then happy to assist you!
What is your warranty policy?
For a period of ten (10) years from the date of purchase EXPLORE HARDWARE warrants that all items sold are free of any defect of material and manufacturing. This warranty is limited to the original purchaser only and is non-transferable. Upon return of the product(s) under warranty with original proof of purchase and subject to our findings after inspection, we will supply a suitable replacement if available or, if the style is no longer available, a credit equivalent to the original purchase price which may be used to purchase additional items. For more information on our warranty, please visit the Terms and Conditions page on our website
Need help with Installation?
How to measure a backset?
Check out this video to guide you!
You can also check our guides tab on Instagram for more instructions on how to install, order check list and much more...
Here is our guide for passage, privacy , single dummy sets:
Do you offer sales or discounts?
- Yes, we do! The items on sale will show a percentage icon in red. We offer a welcome discount for one time use for those who subscribe and provide a discount code at the top of our website. Codes are only valid for one time use and only on regular priced items.