Return & Exchange Policy

What is your return policy?

We think that you're going to love our products but in case you don't, we offer a 30-day money back guarantee on unused items sold at full price.

Any orders purchased during a sale period, will have a 14 day return and exchange policy from the date the order is received at the customers address. Items marked as final sale will not be eligible for a return or refund.

Any price adjustments to purchases already made will be considered final sale (no exchanges and no returns)*

Our customers are responsible for paying for the shipping cost to send back returning product. 

For all US customers, the return needs to be approved from our end, as we will need to send a prepaid shipping label and a commercial invoice. it is important to include 3 copies of the commercial invoice provided by Explore Hardware to complete your return. Without the commercial invoice your package can be refused and sent back to you.

Please contact our support team at orders@explorehardware.com as soon as possible to receive the return form which you will need to fill out and include in the box of your returned items.

All items must be in their original condition and packaging. 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. This can take up to 5-7 days from the time we receive the product. If approved, you'll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

Return / Refund Policy for Bundles:

Bundles can be returned or exchanged as a full bundle within 14 days from the receipt of the product.

No exchange or returns can be done for individual products that are part of the bundles.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item or missing quantities so that we can evaluate the issue and make it right. We allow our customers 14 days from the receipt of their order to let us know about any issues to make it right.