All our customer reviews

Soho

Rick Peister

Fantastic quality and design

These door handles are top quality which makes installation easy and operation very smooth all while looking fantastic

Round Deadbolt - Satin Brass Gold

Clark Hyman

Incredible Customer Service

We purchased over a dozen door handles for our remodel and have been impressed with the quality and price. One item was damaged and Explore sent out a replacement right away. Great company!!

Las Vegas

Susan van Baardwijk

Beautiful Las Vegas levers

These are beautiful levers, nice and heavy in the hand. They look very high end, in my opinion.

Elsa Satin Brass Gold

Kamari

Great!

I love the quality of the hardware and the design is beautiful.

Florence

Maria Mackin

Gorgeous

Macau

Wafae Bakkar

superb quality!

The Macau is my favorite!! I have it throughout our main floor it's such a beautiful, elegant, rich and modern design. I love the simplicity of it, and the beautiful acrylic knob is stunning! I highly recommend this piece to anyone wanting to add more character throughout their home!

Porto

Christina

Beautiful hardware

Purchasing this doorknob was totally worth the extra money spent. The finish is a close match to our other brass hardware, the look is elegant, and the mechanism is so smooth! Its making me rethink all the hardware in our house, because its such a small detail but really elevates the overall look and feel of the space.

Bali

Rachelle Patola

Vert good

Passage Tubular Latch

Payne

Sent incorrect products

Even after explaining my needs to customer support, they still totally hi-jacked my order and sent whatever they thought I needed? I still don't understand their logic.

Sicily

Wafae Bakkar

Amazing quality

I'm so impressed by the quality of the handles!! They are substantial in weight and make the doors feel heavier more solid! Shipping was VERY QUICK! happy customer

Soho

Tim Jordan

Best door handles ever

Very heavy handles and they look like great quality

Geneva

Rick Peister

Fantastic

Very easy to install and the movement of the handles is really smooth. They also look fantastic.

Privacy Tubular Latch

Kevin Assaly

Screws not long enough

Nice product, but the screws aren’t long enough for my 2” thick door. Called support and they told me they fit 2” doors while they obvioulsy don’t here. They can’t supply longer screws and can’t find screws anywhere as they are not standard handle screws. They are bigger M5 screws

Capri

Joe S

great product, lackluster service.

these door handles are absolutely stunning, high quality. an amazing product.

my experience with explore overall has been lackluster though. everything i ordered was back ordered/out of stock. i was never told and it was not stated on site.

when i contacted CS after a few weeks, they were slow to respond. they basically said “whoops” and left me to wait.

i had to push them to get stuff sent that came back into stock. i have to push them to get ETA information. sometimes they just don’t respond at all.

it’s now been 6 week since i ordered and im missing 8 pieces with no clarity on when they’ll be available.

Los Angeles

Alberto Bernardi

Excellent product for price

St. Tropez

Christopher K

Great Product

Excellent, high end handles with great design.

Quinton - Privacy Pocket Door Set

Lisa Kamitakahara

Very disappointed in lack of customer service. Submitted problem and still waiting for response

Notice there is no phone line, just an email form.

Athens

K.L.

gorgeous!

I love everything about this company!
Customer service is helpful, products as amazing and very easy to install...

Athens

Christy Hoffer

Athens

Lisbon

Colin Mori

The Company went beyond my expectations and shipped our order so fast and packed the products very securely!

New York

Meg Van Rosendaal

Good quality product

The door handle fit the door, which is thicker than some. Also it's a good weight and quality.

Farmhouse Cup Pull Satin Brass Gold

MK Lee

Flimsy

These are beautiful pulls. However the amount of threads you can screw into them is only a couple of mm. They also came with screws that were long we couldn’t use them. We will see if that can stand up to daily use in a kitchen or not. The jury is out but I’m skeptical these will last.

Sicily

Experienced do-it-yourselfer

Nice products - impossible to get help

The quality of the door knobs and hinges I purchased is very good and we are happy with the purchase. One part sent by explore hardware was the wrong one and I made one ordering error. I have been trying to correct these issues for two weeks and the no phone call but email only communication Explore Hardware insists on has made it impossible for me to correct the issues. Terribly frustrating experience that would be fixed in 5 minutes over the phone.

Cody

Adrienne Willis

Excellent sevice

Elsa Satin Brass Gold

Alcindo V.

Very nice quality

4 star