Received the material I ordered however, it did not match material in my bath room. I submitted for a return and there was communication over email on the process, but once my return arrived they refused the return from UPS. I will have to submit fraud report through my bank now. I can’t recommend this company to anyone.
We spent $1400 on handles,
Said they were delivered last week which they weren’t.
Contacted company and nothing since. Have been dealing with fedex to find,
But would think they would help.
The handle set works as described and looks great on the door.
My issues….
- locking function of the lock is sloppy. The strike box (mounts opposite the door) has two parts. Only one touches the actual latch (locking portion) when engaged. As such, the door has 1/4” play. This is a LOT when it comes to locks. When used on a bathroom, you need to factor this in to avoid peeping holes 1/4” wide.
- as a locksmith, most other locks I’ve ordered come with paper drilling templates - or their company creates a jig to sell. In this case, the lock only comes with measurements. This makes transferring to the door extra work. With this lock requiring a mortise fit, this can add up quickly as this is one the more difficult locks to do it right. Also, some of the measurements are metric, and some imperial - please make up your mind….
- overall tolerances of this lock make it a lower end hardware choice. It will look great (so better than cheap cheap options) but not worth $200. This is a $60 lock. If slightly modified, include templates and better executed, this could easily sell for $200 and be worth the value.
All in all, this can work as a great lock. I would recommend it for the DIY person who has A LOT of Time to install this. As a business, I could have bought the EMTEK competitors model at 2-3 times the price and still been cheaper for the customer.
I’m always skeptical about quality. You don’t have to worry here. Excellent quality and great quick shipping. Couldn’t happier. I’ll shop here again.
I was really impressed with the packaging and quality of the hardware. Excited my expectations on pricing and style
Bought these to upgrade my daughters dresser and they exceeded my expectations. They were sturdy and heavier than expected. They came with several screw lengths to ensure the knobs tied in nicely. We were so impressed k am back on the website buying more products.
I love my handles ! They're sturdy and the color is perfect. 100% recommend.
I really am amazed at how well made these handles are!
Their are heavy and sturdy, in the box all the accessories are provided and the installation was a breeze! I thought it was difficult at first but when i reached out to them they shared with me how to videos from their insta and it was done in a jiffy!
I love when i find good companies like this one! Good job Explore :)
We were in a bit of a rush to purchase our hardware for our new build and stumbled upon Explore Hardware through a Google search. Stuff was beautiful so we decided to pay a bit more than our budget hoping the quality would be better than average. We had to replace all of the door catches with ones from another supplier because they were flimsy -- our carpenters were pretty shocked at how much we paid vs the quality we received. We let Explore Hardware know about the issue but no resolution. Wish we would have gone elsewhere but we were tight on time. That's what happens when you rush a decision and buy something with no reviews. :/
It’s always nice supporting a Canadian company!! The products we got are such a great quality with a really nice weight to them. Shipping was also so fast :) exactly what we were looking for.
Great design, superior quality, and amazing customer service. EH has it all.
I love how it feels heavy and has a very sleek touch to it. It looks modern and super nice.
Their customer service is very helpful, they went the extra mile to help me with the installation even though it turned out to be super simple! Very highly recommended
I didn't realize that chamnging door handles will give a whole new look! and honestly the handle you choose makes a whole difference! i can't get enough of how beautiful this handle looks and how it's super well made! I'm glad i made a good choice!
Bonjour,
Réponses rapides, cordiales et facilitantes du service client.
Merci
This is great quality hardware surpassed my expectations in shipping speed, packaging and quality !
I like the hinges that I purchased; however, I placed an order for 38 hinges but only received 30 hinges. I contacted the company to inform them of this but to no avail. I had to purchase another 8 hinges. Not cool!
