I just redid our whole home with these door handles. They are rock solid, beautiful, and easy to install. Would absolutely buy them again!

This is by far one of the best products I have purchased online! the handle really made a huge chnage in my home. I gave 4 stars because there was a delay in delivery, but they reached out to me ahead and told me about it, so it's not so bad!

Product: *****
Customer Service: ***

Update: customer service has now resolved the issue by offering a refund for the overpaid amount and original pricing was honoured. I am happy with the resolution, albeit it was quite an effort to come to an agreeable solution. As such, I would purchase their products again.

The product itself is amazing - it looks beautiful, has a great weight to it, is easy to install, and comes with additional hardware that is not usually included at your big box stores.

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We’d been looking for high quality knurled handles, and after having read the reviews, decided to purchase the London model from Explore Hardware. At the time, the handles were 30% off with a website banner that stated an additional 25% off total price (no fine print included). The items at the time were not listed under the “Sale” drop-down section. After proceeding to check-out, applying the additional discount which populated the final total, I began to input the shipping and banking information. Just before submitting payment, I decided to research if they gave contractor pricing. After realizing they did, I immediately emailed their team with my business information, assuming the pricing would be better than what was available online. I took a screen shot of the original cart/pricing for my own purposes.

I was sent a quote a few hundred over what I had seen online, and after informing them the pricing was higher. I was told that the quote was the best they could do and that discounts could not be stacked.

I informed them that I was able to get the lower pricing the night before, and that I was unsure if it was a glitch in the system, but I could send them the screenshot as proof.

They took a few hours to get back to me, and by the time they did, the website had been updated to reflect their standpoint. The item was added to the Sales products drop-down, and the additional 25% off was no longer applicable.

When they emailed me, they informed me that the shopping cart would not have allowed me to apply the discount, and would not have allowed me to check out. After going on their website again to check, I was unable to apply the additional 25% off again. This is what leads me to assume it was fixed by IT prior to emailing me back.

I yet again reiterated that I was able to the night before, and that the only reason I did not proceed was to obtain contractor pricing (which I assumed would be cheaper but ended up being a few hundred dollars more). I provided them with the screen shot as proof, to no avail.

I asked to speak to a manager, and was told they would contact me the next day, which they did not. I reached out again a few days later, and the same individual told me management was busy but she had spoken with a few people who told her I couldn’t receive the pricing as per my screenshot.

I felt professionally dismissed and find it quite disheartening that they are a company that does not honour mistakes that may happen on their system for their clients, especially given there was proof and thorough explanation. Had I proceeded to check out the night before and had not inquired about contractor pricing, I would have saved hundreds of dollars.

We did end up purchasing the handles for the client and they are great quality. However, as a business owner who understands the value in honouring your word, I would refrain from offering my business to them in the future.

After having written this review, I was contacted by the team who verified it had been a system glitch that was fixed within 24 hrs, though it had been denied at the time of the original communications. I was offered 40% off of regularly priced items on my “next purchase” (5% more than what is offered for normal contractor pricing). As such, I still do not believe the situation was handled appropriately, as communications were not only misleading prior to the review, but now having verified my experience, the original pricing available should be honoured. Unfortunately in their lack of resolution they have lost a future customer.

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Love these handles! The matte black finish looks beautiful and gives our doors a much more modern look. Exactly the style we were going for.

I’m so impressed with the quality of your products. I love how heavy and substantial the handles are and the mechanics are super smooth. I’m thrilled with my purchase!

London

The matte finish resists fingerprints well and gives the doors a modern style.

Opens and closes effortlessly. Very impressed with the build quality.

You can tell these are quality handles as soon as you hold them.

We replaced all our old knobs with these and the difference is huge. Beautiful and functional.

High-quality feel, solid construction. I’ve gotten compliments from guests already.

These handles feel premium and look fantastic. Would buy again.

Exactly the size and finish I was hoping for. Matches my decor perfectly.

Feels durable and adds a clean, modern vibe to my doors.

Great balance of style and functionality. Highly recommend.

Feels very nice!

These matte black handles are perfect for my minimalist home design. They look sophisticated and feel sturdy. I placed them in my bedroom and bathroom, and they match perfectly with my dark-themed interior. Easy to install and very solid!

Ces poignées de porte noires mates sont un excellent choix! Elles sont abordables mais ont l'air très chères. L'installation a été facile, et elles fonctionnent parfaitement. Elles ajoutent une touche moderne à ma maison.

I’m trying to find out. I sent an order in last week for three pieces. I wanna know if you shipped it or what’s going on

Great quality and amazing looking handle - exactly what we were looking for
- John

This has to be the best door handle we have ever purchased - out of all our renovations this is the final touch that really made our space complete and beautiful!

Ces poignées de porte sont magnifiques et solides. J'aime le design, parfait pour notre maison moderne. Leur finition est impeccable, je suis ravie de cet achat!

Got these handles for my upstairs bedrooms - love the knurl pattern. Make sure to measure your borehole correctly, silly me picked the wrong size. But their customer service was quick to help me!!

Very good quality!

Quick delivery and well-packaged. Installation was very easy and simple!

London

Quick

These are amazing! i love how they changed how my home looks! I really didn't expect it!

Bonjour,
Réponses rapides, cordiales et facilitantes du service client.
Merci

In love with my new handles! They changed how my entire house looks like!

Elles sont superbe et d’excellente qualité!
Je reviens m’acheter les autres accessoires bientôt!