FAQs…But A Little More Fun!

If you landed on this article, you are in for a treat!

We are hardware fans (of course) and this is what we love to do.

We’re putting together this article to help you get to know our products, how they work, and familiarize yourself more with Explore Hardware.

We specifically designed Explore Hardware products so that even a first timer can easily install them.

It’s so straightforward that even your starting point is simply owning a Phillips head screwdriver, and you are now an expert! 

 

What is the backset?

 

 

The backset is the distance from the edge of the door to the center of the 2 1/8” inch bore hole. In North America, there are two common backsets for residential door locks:

• 2 3/8 inches (60mm)
• 2 3/4 inches (70mm)

Whether you are going for a passage or a privacy function, a 2 3/8” (60mm) or 2 3/4” (70mm) latch is needed, depending on which backset you have.

You know what they say, measure twice, cut once… but in our case, measure twice, and enjoy your hardware sooner!

 

How do I know which function I need to order?

At Explore Hardware, we hold in our collection the 3 known door functions:

• Passage (AKA hallway passage)
• Privacy (AKA Locked entry)
• Single dummy

 

 

Here are a few examples that will help you decide which function you’re looking for:

• Passage

You can install a passage function on doors that do not require being locked, such as hallways, kitchen or any indoor door in your home.

• Privacy

Our privacy door handles and knobs use a privacy pin instead of a key. Once you order, you will automatically receive 2 lengths of the privacy pin to make sure it accommodates the common door thickness length.

It is used for bathroom doors, bedrooms or any room that requires being locked from one side.

• Single Dummy

Well, we are not being mean by calling it a dummy, it simply is there to look pretty!

A single dummy function is used on cabinets/closets and doors that are not prepared with a borehole, as the single dummy is surface mounted and does not require any door preparation before hand. It also doesn’t need a latch since it is only used for aesthetic purposes.

BONUS: one more fun fact about our handles, they are not handed :) means you do not need to choose if it's a left of a right!

 

What if I want a keyed entry?

       

We’ve got your back!

We hold a series of deadbolts in our collection that use a keyed entry from one side and a thumb turn from the other.

A common question we are receiving, is whether the same key can be used on different deadbolts. This can be done by a skilled locksmith or home hardware store, who will be able to work on the cylinders with the right tools and have the same key working on different doors. 

Our deadbolts come with 2 copies of the same key, however, we do not provide the same cylinder to two deadbolts.

 

How do I place an order?

 

Good question!

After browsing and adding all the items to your cart, you can finalize and place your order online.

An order confirmation with be sent to you by email to make sure all the items you want are there, along with their right specifications.

Afterwards, you can simply transfer the payment online. We guarantee your credit card information is secured, and all your details will remain confidential.

Once your order is received by our team, it will take 3 to 5 business days to process, and it will be out on its way to you as soon as possible. You will then receive another email with all the shipment details and the tracking to follow all the updates.

We currently accept all the main credit cards - Visa, MasterCard, and Amex. We also accept PayPal and Sezzle. You may also finance your payments interest free over 4 installments.

Of course, for any further questions or information, our customer service team can be reached at info@explorehardware.com and they are always ready to help you!

Keep in mind, any orders with a total of $99 and up are eligible for free shipping

If you want to save 15% on your first order, you can always sign up to our newsletter! 

 

Do you have a warranty on your products?

 

Well of course!

For a period of ten (10) years from the date of purchase, EXPLORE HARDWARE warrants that all items sold are free of any material and manufacturing defects.  

This warranty is limited to the original purchaser only and is non-transferable. 

Upon return of the product(s) under warranty with original proof of purchase and subject to our findings after inspection, we will supply a suitable replacement if available, or, if the style is no longer available, a credit equivalent to the original purchase price, which may be used to purchase additional items. 

For more information on our warranty, please visit the Terms and Conditions page on our website.

 

Exchange and Refund

• Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 
 

• Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. This can take up to 5-7 days.  If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

 

Explore Hardware’s programs you want to be part of!

The Samples Program 

 

At Explore Hardware, we believe that it's important that our client not only sees but touches our products before buying them.

Therefore, we have created our FREE SAMPLE PROGRAM!   

Just send us an email to info@explorehardware.com with the item(s) that you would like to see along with the shipping address where you would like to receive them at NO CHARGE!

All we ask is that you pay shipping. The shipping cost can vary based on the customer location as well as how many samples are being sent. 

We want to make sure all our customers make the right choice, the first time! Samples usually ship within 1-3 business days.

A maximum of 3 samples can be sent to a customer. Samples are meant for visual inspection so that you can truly see the quality of the product, the finish and color. They are not meant to be installed in real life applications.

 

The Trade Program 

 

Explore Hardware offers professionals exclusive pricing and full service for every project, from small residential homes to large-scale projects.

Our dedicated team members are available to assist you with all your project needs. From product information and sample requests all the way to order placement, tracking and after sales service.

Why join our Trade Program you ask? Here’s why:

• Special discounts storewide on all our products
• Expedited shipping to meet your deadlines
• Dedicated customer service team
• First in line access to pre-launch items and promotions not yet available to the general public
• No minimum quantity required on orders

All you have to do is fill out your information below and one of our team members will contact you within 24 hours by email for amazing discounts and personalized service! 

 

We hope this article was informative and fun to read :)

We want to make it as easy as possible for you to find and get what you are looking for! Our customers comfort and happiness comes above all!

Stay tuned for more articles coming soon!